DELIVERY, CLICK/COLLECT & RETURNS
How much is postage?
There are 2 ways to get your order to you when you buy online.
1. Two to three days £3.00
We will ship your goods to you using special courier and these will arrive within the normal time frame of 2 to 3 days, please be aware this could be longer at Christmas time.
2. Pick up at store - Free
If you live near the store you can buy online and pick up at your convenience. Our click & collect time service is available during our store opening times: Tuesday - Saturday 10-5
My item isn’t suitable, what do I do next?
In accordance with the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 you are entitled to cancel your order within 7 days from the date after you received your order.
To be eligible for a return, your item must be unused and in the same condition that you received it within 14 days of delivery . It must also be in the original packaging and labels.
- Buying Online
Change of heart
If the item you have ordered isn't right you have 14 days to return to us at the below address. All items must be returned with the original tags and where the tags aren't attached unfortunately a refund won't be given. To return the item, please send with the order/returns card enclosed with your order. Please explain the reason for return on the reserve of the card. Items returned without this information will not be processed. When we receive your items back at store they will be inspected and where the item complies with the above a full refund will be given within 14 days and you will be notified by email.
24 Market Street
If the item you have ordered is faulty please send back to the above address, with your order card and reason for return. Once the item is received back in store we will inspect it and a replacement or a full refund will be given.
Exchanges are not accepted. You would be required to return your item then repurchase if desired.
- Buying In Store
Change of Heart
If you get home and have a change of heart, you are more than welcome to bring the item back within 14 days and we will offer you an exchange or a credit note.
If you find a fault with the item you have bought please get the item back to store within 28 days where we will inspect the item and offer a full refund or a replacement.