Our Promises

We’ll always keep your data safe and secure. To keep you informed, here’s why we collect your data and how we use it.

Our Privacy

The Good Bit
We only use your data to enhance your experience.

Locked Down
We don’t share your information with anyone outside of essential service providers. Customer details are stored securely within our CRM system on Shopify, which is 100% PCI compliant.

If you choose to pay with Klarna at checkout, we may share your personal data (contact and order details) with Klarna for the purpose of assessing your eligibility and tailoring payment methods. Klarna processes this data in accordance with their own privacy policy.

No Spam
We’re building our mailing list with care. If you prefer not to receive emails from us, simply email sales@indiesattic.co.uk and we will remove all your data.

Just the Essentials
We don’t keep data we don’t need. If it’s no longer essential, we delete it.

Protecting Your Privacy

At Indie's Attic, we are fully committed to protecting your privacy and security. Your trust matters to us.

How We Use Your Information

Your Name & Contact Details

• To deliver your purchases — to fulfil our contract with you.
• To send service messages (e.g., order updates) — essential for fulfilling your order.
• To send marketing updates (email/SMS/post) — only with your permission.
• For fraud prevention and detection — to protect you and our business.

Your Payment Information

We do not store your card’s security/CVV code. Payments are processed by Shopify Payments or PayPal, both of which are fully encrypted.

If you use Klarna, no card details are collected by us. Klarna will contact you directly to arrange payments.

• To take payments and issue refunds — part of our contract.
• To detect fraud — essential for security.

Your Contact History

Includes messages via email, chat, social media.

• To provide customer service and support — part of our service to you.
• To train our team — to improve our service quality.

Your Purchase History & Saved Items

• To process purchases — so you can check out successfully.
• To manage customer service, returns and exchanges — to fulfil our obligations.
• To understand what you like — to tailor your experience.

Your Device and Website Usage Info

Includes your IP address, device type, location (if shared), and how you use our site.

• To improve our website — for better functionality and personalisation.
• To protect our site and prevent fraud — to meet our legal obligations.

Linked Accounts (e.g., Facebook)

• To offer personalised recommendations — based on your interests.

Anonymised Data

We anonymise and aggregate data for internal analysis, site improvements, and to develop new features. Some of this may be shared with trusted partners.

Sharing Your Information

We never sell your personal data. Ever.

We only share your data with essential service providers such as:

• Payment processors
• Warehouses and delivery partners
• Fraud prevention and credit reference agencies

Marketing Messages

With your permission, we may send updates about products, promotions, and events.

To unsubscribe: Email sales@indiesattic.co.uk at any time. We'll update your profile to stop future emails.

Data Retention

We keep your information only while you're a customer.

• If you don’t log in for 3 years, we’ll delete your data.
• You can request deletion at any time.

In some cases, we may retain information to meet legal or regulatory obligations, resolve disputes, or prevent fraud.

Your Rights

You have rights relating to your personal information:

• To be informed about how your data is used
• To access the data we hold about you
• To correct inaccurate data
• To request deletion or stop processing your data
• To stop direct marketing
• To request data portability
• To complain to the Information Commissioner’s Office (ICO)

Contact Us

If you have questions, requests or complaints, contact us:

Email: sales@indiesattic.co.uk
Phone: 01942 635483