PRIVACY POLICY

Our promises

We’ll always keep your data safe and secure.
So you’re clued up, here’s why we need it and how we use it.

Our Privacy

The good bit

We will only use your data to enhance your experience.

Locked down

We don't share your information with anyone. All customer details held are within our CRM system on our website. This is powered by Shopify who are 100% PCI compliant. We’ll protect your information as if our lives depended on it. If you choose to pay for any purchases with Klarna, then we might in the checkout pass your personal data in the form of contact and order details to them and this only, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

No spam

We are currently creating a mailing list. If you do not want to receive future emails from us simply email sales@indiesattic.co.uk and we will delete all data held.

Just the essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At Indie's Attic we are committed to protecting the privacy and security of our customers and site. We appreciate and respect how important privacy is.

How we use your information

How we use your name & contact details	Why?
Deliver your purchases to you	We’ve got to do this to perform our contract with you
Send you service messages by e-mail or through our app, such as order updates	We’ve got to do this to perform our contract with you (so you can tell when your order is coming)
Sending you information by email, SMS, or post, about our new products and services	To keep you up to date. We will only send this with your permission
Fraud prevention and detection	To prevent and detect fraud against either you or Indie's Attic – unfortunate, but absolutely essential

Your payment information

This means your card’s security/CVV code - we don’t keep them. When you purchase on our site you are then directed to either Shopify payments or PayPal who perform all your security checks. We don't see the full details they are all encrypted for your security. If you choose to pay with Klarna, you won't give any card details at checkout with us. They will contact you to arrange payment.

How we use your payment information	Why?
Take payment, and give refunds	We’ve got to do this to perform our contract with you
Fraud prevention and detection	To prevent and detect fraud against either you or Indie's Attic

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history	Why?
Provide customer service and support	We’ve got to do this to perform our contract with you. After all, you expect the best service from us
Train our staff	So that, when you contact us, you get the best possible customer service

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items	Why?
Sell you things	We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!
Provide customer service and support, and handle returns	We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like	To ensure we are giving you what you want, and to stay ahead of the competition

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app	Why?
Improve our website and set default options for you (such as language and currency)	To give you the best possible shopping experience
Protect our website	To prevent and detect fraud against either you or Indie's Attic – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

Information from accounts you link to us

What we do if you link your Facebook accounts to us

How we use information from accounts you link to us	Why?
To provide product recommendations	So you can quickly spot things which take your fancy

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Marketing messages

If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from Indie's Attic

You can stop receiving marketing messages from us at any time.

You can do this by contacting us at sales@indiesattic.co.uk

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact us and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can by emailing sales@indiesattic.co.uk
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

How to contact us

Email: sales@indiesattic.co.uk

Telephone: 01942 635483