HELP & FAQS
HELP & FAQS
SHIPPING
How long will it take for my order to arrive?
All standard orders are shipped within 1-2 business days after we've confirmed your purchase. If your order includes a pre-order item, we’ll ship everything together once all items are available.
Shipping Rates & Delivery Times
| Region | Order Amount | Shipping Time | Shipping Fee |
|---|---|---|---|
| United Kingdom & NI | Under £50 | 2-4 Days | £3.50 |
| United Kingdom & NI | Under £50 | 1-2 Days | £4.50 |
| United Kingdom & NI | Over £50 | 2-4 Days | Free |
| International | Any | 7-14 Days | £20 |
Need it sooner?
For Guarenteed Next Day delivery options, email us at info@indiesattic.co.uk before placing your order. We aim respond within 24 hours. Note: We don’t ship on weekends or public holidays.
Customs & Import Duties
Customs or import duties may apply when your package reaches its destination country. These charges are the responsibility of the recipient, and vary by country. We recommend checking with your local customs office before placing your order to avoid any surprises.
RETURNS & EXCHANGES
We want you to love what you ordered, but if something isn’t quite right, here’s how to return or exchange:
All return items must be returned within 28 days of delivery.
Post your order back to us in a secure package with the returns slip included with your order. All items must be in new, unworn condition with tags.
Return Address:
24 Market St, Westhoughton, Bolton BL5 3AN
If your return is over £50, we recommend using a trackable service or purchasing shipping insurance. We’re not responsible for lost or untracked return parcels.
Refunds
Once we’ve received and inspected your return, we’ll notify you by email. If approved, your refund will be processed within 7 days to your original payment method.
If your refund hasn’t appeared, email us at info@indiesattic.co.uk
Sale Items
Items marked on sale are non-refundable. We recommend reaching out before purchasing if you need help with sizing or details.
Need a Different Size?
We can exchange items in store but not via post. A new order would need to be placed and the unsuitable item returned for a refund.
SIZING
Please see our Sizing Guide at the bottom of our home page.
GARMENT CARE
All Indies Attic pieces are made to last and easy to care for. Always follow the specific care label, but here are some general tips:
Our 3 Go-To Rules:
Especially for delicate fabrics: Use cold water, mild detergent, and avoid wringing. Dry inside-out and away from sunlight.
Wash with similar colours at 30 degrees. Skip the dryer-hang or lay flat to dry.
For cupro or delicate materials, turn inside-out and use a low heat setting with a little water spray. For everything else, medium heat is usually fine.